Local Pick Up
For those local to Victoria, we offer local pick up from Tuesday to Sunday, 11-6pm. Once your order is ready, we will send you an email with the address and pick up information. Please note, we are unable to do drop-offs to our pick up location every day, however your order should be ready within 1-4 business days. If you need your order sooner, please let us know and we can arrange alternate plans. Please check your junk mail folder for your pick up details if you haven't received them.
We are so excited to now be working with a local bike courier called NomadEx to offer local delivery in the Victoria area! Local delivery is available for a standard rate of $7.50+ tax for the following postal codes: V8P, V8R, V8S, V8T, V8V, V8W, V9A. Deliveries are done between 10am and 5pm. Please make a note at checkout what your preferred delivery date is (please note: we cannot do same-day delivery) and any other special instructions for your delivery, including buzzer number if applicable.
We offer free shipping within Canada for purchases over $150.
Please allow a couple days for us to get your order ready! Once your order is packed and out the door, you will receive a shipping notification.
Expedited packages include tracking, however lettermail packages for small items do not.
We are not responsible for lost, stolen or damaged mail. We will always ship with tracking and insurance (when available), and you can bet your butt we will make sure that anything fragile is swaddled like a precious puppy, but sadly we cannot control the fate of the parcel once it has left our hands.
We are not responsible for any customs charges that may occur, so if you are down south, please be prepared for a customs fee or a short delay. Sometimes there is neither, but we'd rather be upfront about it now so it's not awkward later ¯\_(ツ)_/¯